Job Title: E-Billing Associate Director

Location: New York, NY 10019

Salary/Payrate: $185K-$220K annually   

Work Environment: Hybrid (#1 of days WFH)

Term: Permanent / Fulltime

Bachelor’s degree required: Yes



JOB DESCRIPTION

#LI-SS1

Our client, an AMLaw 50 firm, is looking to hire an E-Billing Associate Director at their offices in New York City. This is a full time, direct hire role paying an annual salary of $185K to $220K plus a performance-based bonus and excellent benefits package. The role requires a bachelor’s degree and will allow for remote work one day a week.

The E-Billing Associate Director will oversee all billing and collections for e-billing clients, reporting to the Billing Director. This role involves proactively monitoring electronic bills to quickly identify and resolve issues, including managing the new timekeeper submissions and tracking progress. The Associate Director will collaborate with the pricing team to ensure accurate rate settings and manage rate expiration dates, handle annual rate increase submissions, and maintain e-billing information in the firm’s time and billing system. Additionally, they will monitor e-billing operations alongside the E-Billing Manager, provide guidance to e-billers, ensure compliance with client-specific requirements, generate financial reports, and address any e-billing related inquiries. This comprehensive approach is aimed at enhancing client satisfaction and maintaining efficient e-billing processes.

• Oversee the client rate setup and submissions within the e-billing portals.
• Ensure timely and accurate submission of electronic invoices to clients.
• Oversee client set up for e-Billing in collaboration with the e-Billing Manager.
• Oversee accruals are submitted to vendor sites in a timely manner working with Billing Team to facilitate.
• Collaborate closely with the Pricing Team to ensure proper rate sets are applied to client/matters, lead the annual rate increase submissions to the clients’ vendor sites and oversee and monitor in conjunction with the e-Billing Manager the monthly submission of new e-billing timekeepers by e-billers.
• Oversee and provide support to the e-Billing Manager in Maintaining the e-billing vendor sites to ensure accurate and up-to-date data, while also managing e-billing information in the firm’s time and billing system.
• Oversee e-billing daily for new invoices, rejections, and assist with appeals with the e-Billing Manager. Provide guidance to billers on e-billing submissions and offer e-billing training as needed.
• In collaboration with the e-Billing Manager maintain an internal database of e-billed clients and their compliance requirements. Ensure compliance with client-specific e-billing requirements.
• Handle escalated client issues and negotiates complex e-billing matters.
• Serve as primary point of contact for clients regarding e-billing issues and inquiries. Respond promptly and accurately to client inquiries related to e-billing and payments.
• Perform detailed review of existing e-billing processes. Identify opportunities to implement streamlined and standardized processes to enhance efficiency and reduce errors. Update reference materials for all aspects of the e-billing process, as necessary.
• Implement and maintain the e-billing software and tools, ensuring they appropriately meet the needs of the firm.
• Generate and analyze e-billing reports to identify trends and problem areas that require resolution and opportunities for improvement”.
• Lead continuous improvement initiatives by actively participating in projects and working to enhance business efficiency.
• Perform additional tasks as needed.

Requirements

• Bachelor's degree or a minimum of 10 years of related experience.
• Prior law firm experience is required.
• Must have prior management experience, with demonstrated ability to lead and develop a team. 
• Experience with Aderant and BillBlast, with the ability to navigate and troubleshoot billing systems. 
• Proficiency in Excel, including advanced functions and reporting. 
• In-depth knowledge of e-Bill vendor sites and processes. 
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven track record of process improvement and implementing efficiencies in billing operations.
• Commitment in maintaining compliance with firm policies and client billing guidelines. 
• Excellent written and verbal communication skills.
• Proven problem-solving abilities and attention to detail.