Job Title: Conflicts Manager

Location: NYC, 10001

Salary/Payrate: $160K-$190K annually and AWESOME benefits!!!

Work Environment: Hybrid (3 days in office/2 remote)

Term: Permanent

Bachelor’s degree required: Yes

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION #LI-CB1

Our client, an esteemed international law firm, is looking for a Conflicts Manager to join their team.

The Conflicts Manager oversees and administers the organization’s conflicts-of-interest review processes, ensuring adherence to ethical, regulatory, and risk-management standards. This leader directs a team of Conflicts Analysts, supervises the generation and evaluation of conflict assessments, maintains and enhances the integrity of the conflicts database, and acts as a primary liaison among attorneys, executive leadership, and business-services personnel. The role involves project leadership, staff development, operational oversight, strategic planning, and ensuring the precision, professionalism, and timeliness of all conflict-related activities.

Core Responsibilities

• Provides oversight and administration of the organization’s conflicts-of-interest protocols, ensuring conformity with all relevant ethical, compliance, and risk-management standards.
• Directs, mentors, and evaluates a team of Conflicts Analysts, offering continuous instruction, goal alignment, guidance, and constructive feedback.
• Leads a broad range of departmental initiatives from inception through completion by setting clear benchmarks, allocating duties, and monitoring progress.
• Takes a principal role in testing applications related to new-matter intake and conflicts-clearing system enhancements; organizes team involvement and establishes project timelines.
• Designs, implements, and maintains a comprehensive training curriculum and procedural manual to promote team expertise, ongoing growth, and professional development.
• Serves as the primary liaison for inquiries regarding conflict-report matters from attorneys and administrative personnel.
• Supervises and prepares conflicts analyses tied to new engagements, incoming legal professionals, and additional business activities, ensuring accuracy, promptness, and cohesive team coordination.
• Utilizes internal and external research tools to gather pertinent data about corporate affiliations, ownership structures, and related entities for prospective clients and other relevant parties.
• Communicates efficiently with attorneys and business-services teams to obtain necessary information for conflict checks, thorough review, and resolution of discrepancies within intake requests.
• Ensures all entries (e.g., party names, roles, positions) within the conflicts system are precise, current, and complete.
• Oversees continual maintenance, cleansing, and updating of the conflicts-of-interest database, ensuring data integrity and removal of duplicative or obsolete records.
• Supervises the management of the client-engagement repository, including waivers, authorization letters, and engagement documents.
• Administers implementation of ethical screens, information barriers, and other risk-mitigation procedures as required.
• Provides departmental coverage—including after-hours and weekend assistance—to maintain uninterrupted conflicts-resolution operations.
• Maintains up-to-date knowledge of organizational policies, industry developments, and best practices, supporting ongoing professional learning for business-services staff.
• Participates in interviewing, selecting, onboarding, and coaching new team members.
• Coordinates departmental operations, daily workflows, priority setting, and long-range planning efforts.
• Oversees timekeeping, attendance, overtime, and expense submissions to ensure accuracy and compliance with organizational policies.
• Employs performance-management processes to set expectations, evaluate performance, deliver coaching, and address underperformance.
• Offers guidance on resolving workflow issues and provides direction to employees in addressing operational challenges.
• Initiates disciplinary actions in collaboration with Human Resources when appropriate.
• Suggests and implements practices that enhance efficiency, service quality, employee engagement, and alignment with organizational values.
• Develops and communicates departmental procedures, guidelines, and workflow standards.
• Ensures accurate, timely responses to all requests for departmental services.
• Participates in strategic planning by forming long-term objectives and supporting departmental goals.
• Demonstrates effective interpersonal, written, and verbal communication for productive working relationships.
• Manages organizational resources responsibly and conscientiously.
• Follows and enforces organizational operations, protocols, and administrative procedures.
• Performs additional related tasks as assigned.

Qualifications

• Up-to-date understanding of conflicts-of-interest procedures, leading practices, trends, and methodologies.
• Proficiency with relevant software applications (e.g., Outlook, Excel, PowerPoint) and ability to learn new platforms and operating systems.
• Working knowledge of annual budgeting processes and financial planning.
• Demonstrated expertise with Intapp Conflicts, Intake, and Walls (or comparable systems).
• Strong interpersonal, verbal, and written communication abilities.
• Exceptional attention to detail.
• Excellent analytical, troubleshooting, organizational, and project-management skills.
• Proven leadership and supervisory experience.
• Ability to apply and enforce organizational policies and procedures.
• Capacity to manage multiple assignments and evolving priorities.
• Ability to handle confidential and sensitive information with discretion.
• Strong prioritization skills and ability to delegate effectively.
• Ability to thrive in a high-pressure, fast-paced environment.
• Ability to work autonomously and as part of a collaborative team.
• Demonstrated sound judgment and reliable decision-making.
• Willingness to travel as needed.
• Flexibility to adjust schedule and work extended hours when required.

Education & Experience

• Bachelor’s degree required.
• Minimum of five years’ experience in conflicts-of-interest administration within a legal or professional-services environment, including at least two years in a supervisory or managerial role.