Job Title: Word Processing Supervisor

Location: Uniondale NY 11556

Salary/Payrate: $85K-$95K annually and AWESOME benefits!!!

Work Environment:  Hybrid (2 days WFH)

Term: Permanent / Fulltime

Bachelor’s degree required: No

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION

Word Processing Supervisor to oversee the Word Processing department supporting over 250 attorneys in a busy litigation practice. This role manages staff and daily workflow in a ticket-based environment while remaining hands-on with complex legal document production and quality control, including pleadings, motion papers, discovery, and appellate filings. Requires advanced Microsoft Word formatting skills (inserting Heading Styles using Firm macros, TOCs, TOAs, numbering and redlining) and the ability to prioritize competing court deadlines.

Responsibilities:

Department Supervision & Workflow Management:

• Supervise Word Processing staff, including scheduling, training, mentoring and performance management
• Manage and triage workflow through the firm’s ticketing system (Freshservice)
• Prioritize assignments based on court deadlines and litigation urgency
• Monitor queue activity to maintain turnaround standards and service levels
• Handle escalated attorney requests and resolve competing deadline conflicts
• Provide daily operational updates to administration

Litigation Document Production:

• Oversee preparation and formatting of complex legal documents, including:
• Pleadings, motions, briefs and memoranda of law
• Answers, discovery demands and responses
• Review and finalize:
• Tables of Contents (TOC)
• Tables of Authorities (TOA) (Litera)
• Automated numbering and heading styles using Firm macros
• Redlining and comparisons (Litera)
• PDF conversions
• Ensure compliance with NYSCEF, Federal Court, and judge-specific formatting requirements

Quality Control & Technical Expertise:

• Troubleshoot document corruption and complex formatting issues
• Maintain document templates and department standards
• Train staff on legal formatting best practices
• Recommend workflow efficiencies and process improvements

Systems & Technology

• Support users within the NetDocuments document management environment
• Manage PDF creation, editing, and conversion using Kofax Power PDF
• Coordinate with IT regarding software updates and technical issues
• Track productivity and turnaround metrics via Freshservice reporting

Administrative & Operational Duties

• Maintain procedures and training documentation
• Participate in hiring and onboarding of Word Processing Specialists

Qualifications:

Experience:

• 7–10+ years legal word processing experience in a law firm environment
• 2+ years supervisory or lead experience
• Extensive litigation document production experience
• Insurance defense or high-volume litigation practice preferred
• Experience in centralized document services department preferred

Technical Skills:

• Advanced Microsoft Word (heading styles, numbering, templates, TOC/TOA, section breaks)
• Proficiency in Microsoft Excel and Outlook
• NetDocuments document management system
• Kofax Power PDF
• Redlining and document comparison tools (Litera)
• Familiarity with NYSCEF and Federal E-filing
• Experience working in a ticket-based workflow environment