Job Title: Information Technology Service Desk Specialist 

Location: New York, NY 10121

Salary/Payrate: $60-63K with benefits

Work Environment: 100% Onsite

Term: 1 Year Contract that renews each year with possible opportunity of conversion

Sponsor/Transfer Visas: Client is unable to sponsor. US Citizen and Green Card Holders Only.

Referral Fee: $500 - should your referral start with our client

JOB DESCRIPTION

The Information Technology Service Desk Specialist is the first point of contact to respond, troubleshoot, and resolve technical issues in a Windows and Mac environment. The Service Desk supports internal staff and external customers efficiently and quickly over the phone, in person, and through remote connectivity software. A lot of the support is handled in person versus a ticketing system. The ideal candidate will have a strong commitment to high-quality customer service and a solid work ethic.

Responsibilities

• You will be responsible for helping onboard new hires with their devices.
• Help train new hires on technology, intranet, etc.
• Install Software and Troubleshoot issues.
• Set up workstations – monitors, docking stations, etc.
• Must have Windows and Apple troubleshooting experience.
• Mobile Device Management (MDM) – Intune preferred.
• A+ Certification preferred.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems (Windows & Mac), hardware, and software.
• Responding to requests on the phone, via email, in person, or through remote access
• Update the team on progress and ensure all tickets are resolved within a timely manner.
• Provide mobile device support to employees.
• Maintain AV equipment while performing daily walkthroughs of all conference rooms.
• Image laptops and desktops in preparation to be deployed.
• Manage hardware and software inventory.
• Assist with enterprise-wide Technology projects.
• Document processes, procedures, and issue resolutions
• This role requires you to work in-office weekdays and after-hours support when needed.

Qualifications:

• Additional responsibilities as assigned.
• Bachelor’s Degree preferred.
• 3+ years of experience in a Help Desk / Service Desk role
• Exceptional knowledge of Microsoft Office Suite / M365
• Must have superior customer service skills.
• Superior organization, project management skills, and attention to detail
• Demonstrated decision making and problem-solving skills.
• Detail-oriented, multi-task, and work effectively in a fast-paced, team environment.
• Strong interpersonal skills and effectively communicate, both written and verbally
• Must have a positive approach and team spirit.
• Multi-lingual a plus