Job Title: IT Helpdesk Administrator

Location: Austin, Texas 78701

Salary/Payrate: $60-70K + bonus and AWESOME benefits!!!

Benefits include: 401(k) with employer matching, Health, dental, and vision insurance, FSA HSA, professional development assistance

Work Environment: 100% Onsite for first 60 days then (1 day WFH)

Term: Permanent / Fulltime 

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION #LI-FL1

We are seeking a skilled and customer-focused IT Helpdesk Administrator to provide first-line technical support, manage hardware and software systems, and ensure seamless technology operations. This role is ideal for someone who thrives in a dynamic environment and enjoys solving problems while supporting end-users with patience and professionalism.

Key Responsibilities:

• Provide first-line technical support to users, troubleshooting hardware and software issues promptly and effectively.
• Install and configure hardware such as Dell/HP laptops and peripherals, ensuring devices are fully equipped with required drivers.
• Manage and maintain Microsoft 365 environments, including user account creation and management in the Admin Center.
• Administer and troubleshoot Active Directory (AD) for user and resource management.
• Set up and configure Microsoft Teams VoIP phone systems for efficient communication.
• Collaborate with end-users to address technical issues, offer training, and maintain a high level of customer satisfaction.
• Document processes, configurations, and troubleshooting procedures for knowledge sharing and consistency.

Qualifications:

• Proven experience in a helpdesk or IT support role, preferably in a Microsoft environment.
• Strong knowledge of Microsoft 365 and Active Directory.
• Basic understanding of Teams VoIP phone systems and their configuration.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Relevant certifications such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), or similar.
• Familiarity with networking concepts and basic troubleshooting.
• Exposure to scripting or automation tools (e.g., PowerShell) is a plus.