Job Title: Receptionist

Location: San Francisco CA 94111

Salary/Payrate: $50K-$65K annually

Work Environment:  100% Onsite

Term: Temporary (could be temp to hire)

Bachelor’s degree required:  No

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION #LI-BK1

This role is responsible for greeting internal and external clients whether in person, via telephone or email, as well as, scheduling the use of the firm’s conference rooms/facilities. The individual works as part of a team to provide telephone coverage for both the local office as well as other offices of the firm. Performs other receptionist duties as needed for the local office.

This position reports directly to Office Services management (either Conference Services Manager or Office Services Manager); however, takes day-to-day direction from the local Office Administrator as it pertains to supporting the conference center and other local-related tasks.

Essential Functions:

• Welcomes and announces all clients and visitors for local office.
• Follows security protocol and procedures for clients and visitors to include but not limited to placing visitor names on the building’s security list if applicable.
• Works as part of a team of receptionists to answer and direct telephone inquiries accordingly through attendant console software for local and other firm offices. Relays accurate messages as required.
• Participates as part of the team of receptionists to identify, communicate, and document best practices for the team to support the firm’s telephonic communication with clients, vendors, and firm attorneys and staff.
• Works with other team members to ensure telephones are covered during breaks, paid time off, and times when local office needs dictate stepping away from telephone coverage.
• Extends hospitality services as necessary (e.g., assists with personal belongings, offers beverages, basic print/copy assistance, validates parking tickets for clients, arranges taxi service, etc.).
• Manages conference room reservations; reserves and confirms new reservations, approves pending reservations, adjusts meeting locations as necessary and notifies appropriate parties of changes or updates, and accurately maintains electronic room reservation system.
• Works closely with appropriate personnel to ensure meeting requirements are coordinated (e.g., Audio/Visual, conference room setups and food and beverage requests). May handle requirements directly.
• May be asked to order and provide food and beverage setups for local client meetings and/or events.
• Ensures food vendors have proper building access and delivery instructions as it pertains to building rules and regulations.
• Performs conference room refreshes throughout the day to ensure client service standards.
• Provides general administrative assistance to legal staff and management as required.
• Communicates facility maintenance needs to appropriate personnel.
• Reserves visiting offices and coordinates special requests for clients, internal personnel, and visitors.
• Ensures reception, conference room, and visiting attorney areas are maintained to firm standards.
• Maintains knowledge of emergency procedures and participates as part of the Building Evacuation Team.
• Participates in training programs to ensure knowledge of processes and procedures is maintained and current.

KNOWLEDGE, SKILLS, AND ABILITIES

• Receptionist or multiline telephone experience preferred.
• Proficient in console operations.
• Professional appearance and demeanor appropriate to a corporate environment.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality.
• Ability to think clearly, respond positively, evaluate situations to determine appropriate actions, multi-task and act decisively under pressure.
• Must have presence of mind and sound judgment in emergency and/or simulated situations.
• Ability to work overtime as required.